Return Policy

Birdstrap Leather Company, LLC will refund orders purchased from Birdstrap Leather Company, LLC within 14 days of the original purchase date.

Returns:

If you wish to return an item purchased from www.birdstrap.com, please send an email request to info@birdstrap.com with your order number and you will be contacted within 3 business days. An item in new condition may be returned for a refund or credit within 14 days of the purchase date.

Sale items may only be exchanged for another item or a store credit. Final Sale, personalized and custom items are non – returnable and cannot be returned for refund, exchange or store credit. Gift certificates are non-refundable. Birdstrap Leather Company, LLC reserves the right to refuse return of any merchandise that does not meet these return requirements at Birdstrap Leather Company, LLC sole discretion.

Please note that Birdstrap Leather Company, LLC does not accept returns for custom-made products, personalized products, dirty, damaged or worn products. If received in any of these conditions, item(s) will be returned. Please include all original tags and packaging.

Exchanges:

Exchanges my be requested by sending an email to info@birdstrap.com and please include your order number.  Within 3 business days you will be contacted to complete the exchange. Please note that exchanges can be made only for the same product (ex. size change).   

Gifts and Dealer Items:

If you wish to return an item purchased from a Birdstrap Leather Company, LLC dealer, or if you wish to exchange an item that you received as a gift, please contact us at info@birdstrap.com for instructions. We cannot refund the purchase price of gifts or items purchased from a Birdstrap Leather Company, LLC dealer. Gift certificates are non-refundable. 

Shipping/Packaging and Labeling:

Customers must pay return shipping charges. Customers outside of the U.S. are responsible for all shipping charges, duty and taxes, for both returns and exchanges. When shipping, please insure your package for its full value.

If you are returning an item to us, please include your contact information in the package. Your contact information should include your full name, a return address, daytime telephone number and/or email address. Please explain the reason for the return and the outcome you desire. Please address your package as follows:

 

Birdstrap Leather Company, LLC

PO Box 1901

Winnie, TX  77665